FAQ

Frequently Asked Questions

What photo should I send?

A clear, well-lit, front-facing photo of your pet works best. Avoid blurry, dark, or heavily filtered images. See our Photo Guide for examples.

Will I see the design before it ships?

Yes. We prepare a design preview of your pet's artwork before production so you can confirm it's right.

Can I add more than one pet?

Yes. You can add a second pet's artwork as an add-on during checkout.

What's the difference between the gift box tiers?

Higher tiers include more keepsakes and more premium packaging. The Heritage tier is our most complete gift experience.

Do you ship internationally?

Yes, we ship worldwide. Delivery times and any customs fees vary by destination — see our Shipping Policy.

Can I return or change my order?

Because each item is custom-made, returns are limited. Please review our Refund Policy and Customization Policy before ordering.