Refund Policy

<h2>Refund Policy</h2>
<p>Every PawMemory product is personalized and made to order, so we handle refunds and returns differently than standard retail.</p>
<h3>Custom / Personalized Items</h3>
<p>Because personalized items are made specifically for you, they generally cannot be returned or refunded once production has started, unless the item arrives damaged or defective.</p>
<h3>Damaged or Defective Orders</h3>
<p>If your order arrives damaged or defective, contact us within <strong>[X days]</strong> of delivery with your order number and clear photos. We'll arrange a replacement or refund.</p>
<h3>How to Request</h3>
<p>Reach out through <a href="/pages/contact">our contact page</a> with your order number and we'll respond within [X business days].</p>